Down to earth, honest, efficient, helpful and highly professional are just some of the words used to describe Michael Smith in testimonials from his many happy clients. Michael listens carefully, providing good sound advice and builds a relationship of trust in order to deliver exceptional service. Consequently, Michael receives a constant flow of referrals and repeat clientele.
Since he joined the real estate industry in the year 2000, Michael has built a solid reputation for achieving outstanding results on behalf of his clients, including many record prices. His efforts have been acknowledged with a raft of accolades, including the prestigious Triple Platinum Award.
Michael has a vast knowledge of the local Tweed Heads area, as well as a good head for the renovation and building potential of a property. He loves living in the Tweed area, and is an active participant in the local community.
When you list your property with Michael, you deal with Michael, not an assistant. He is available whenever you need him – all you have to do is call.
Michael is strongly committed to maintaining an ethical approach, providing open communication at all times and working closely with you to achieve outstanding results on your behalf.
You deserve the level of service only a professional like Michael can deliver.
“First impressions Michael was genuine, not pushy, willing to listen, tolerant and understanding of our feelings. I am very grateful for the professionalism of this agency. Thank you” …. Chris
“Michael was professional at all times and handled all my requirements to my entire satisfaction.” ….. Gordon
Kaeren is well known in the local community for her friendly, approachable manner and superior customer service. She takes the time to build a great rapport with her clients, providing an ethical and professional approach. Kaeren says, “There’s no better feeling than achieving a great result for a happy client”.
She respects and understands every job within their business. Since starting out as a Receptionist in 1984, Kaeren has held every position herself, so she knows the industry inside out. Together with more than 4 years of night school and many more years of ongoing industry training, she is a fully licenced Real Estate Agent, Auctioneer, Stock & Station Agent and Business Agent. She displays a wealth of experience and knowledge few other agents can match.
While Kaeren has achieved many awards over the years, she says her greatest compliments are the many referral and repeat clients who keep coming back to her. Her clients speak of her personable nature, going beyond expectations, her superior industry knowledge and the personalised attention they receive.
When you list your property with Kaeren, you deal with Kaeren, not an assistant. She is available whenever you need her – all you have to do is call.
Kaeren also oversees our Property Management department. She is hands-on, taking personal responsibility, meeting every tenant and owner, which ensures consistently high service standards are delivered to all our valued Property Management clients.
As a further service to the community, she is a Justice of the Peace.
You deserve the level of service only a professional like Kaeren can deliver.
“Kaeren was friendly, knowledgeable and very personable. She was not pushy.
She seemed to be interested in us and getting results that were good rather than
another ‘notch in her belt’. Kept us informed regularly and always seemed to have time
to talk.” Jenny & Sandra
“Kaeren was wonderful to deal with, nothing was too much trouble. Kaeren did her job above and beyond what was necessary and she was wonderful to deal with. Thank you very much Kaeren.” Lois
Umer started work in the Real Estate Industry in 2004 and as a local living in the area over 20 years has a solid knowledge of NSW and Southern Queensland Area.
Having worked with a number of property developers selling units off the plan & throughout the area from Tugun to Tweed Heads. He also achieves great results for his many clients when working with purchasers and sellers of residential homes.
Umer offers a professional approach to the sale process and is dedicated to providing a high level of customer service with reflects in his satisfied customers and repeat clientele.
Jai started her career in Real Estate at an early age of 16 with a school based traineeship as a receptionist completing a Diploma of Business. She first started with Michael & Kaeren in 2015 as our receptionist, moving in to a PA role for Michael and Kaeren and jumping into the Property Management Team when the position became available.
With the experience and knowledge she has, Jai has become an integral part of our business. Jai is passionate about Real Estate and customer service. She works hard to get the job done and makes sure both owners and tenants have a smooth and happy experience with us.
Rhiannon first began her career in Real Estate as our Receptionist upon commencement of her Traineeship in Certificate III, Property Services (Agency) in May 2016, Rhiannon has now completed the course. Coming from an extensive retail background, Rhiannon has a passion for quality customer service and enjoys being the first point of contact in our agency.
Having been born and raised in the Coolangatta/Tweed Heads area gives Rhiannon the local knowledge needed to help owners, tenants and clients with useful information about the area. With a bright, bubbly and helpful attitude Rhiannon is a happy and valuable asset to our team.
we receive many compliments from our clients as to Rhiannon’s helpful & happy nature, she really is the perfect officer of first impressions when you enter our office
Melissa is currently Executive Assistant to Principals, Michael and Kaeren Smith, she brings extensive knowledge and experience gained from over 12 years of varying roles within the Residential Real Estate Industry.
Having such a diverse set of skills within the real estate industry it was the drive for further success and knowledge that has seen Rachel grow with TCR – Tweed Coolangatta Team.
Melissa is an experienced professional providing enthusiasm, foresight, responsibility and project ownership, ensuring our Operations and Clients achieve the highest levels of efficiency and personal experience.
With credentials focused on Residential Sales Administration, Property, Contract Management and Office Administration, Melissa is a valued member of the TCR Team.